Cancellation and Refund Policies of Zenith Eventz

Introduction - At Zenith Eventz, we strive to provide exceptional event management services. We understand that plans can change, and therefore, we have established the following cancellation and refund policies to outline the terms and conditions related to cancellations and refunds. By using our services, you agree to comply with these policies.

1. Event Registration Cancellation -
Client-Initiated Cancellations - Timeframe for Cancellation: Cancellations must be made in writing and submitted via email to or through our website contact form.

Refund Eligibility: -
a. Cancellations made more than 60 days prior to the event date will be eligible for a full refund, minus any non-refundable deposits or administrative fees specified in the contract.
b. Cancellations made between 60 and 30 days prior to the event date will be eligible for a 50% refund of the total event fee.
c. Cancellations made less than 30 days prior to the event date will not be eligible for a refund.

2. Event Postponement -
Client-Initiated Postponement - Requests for postponement must be made in writing and submitted via email to or through our website contact form.

Rescheduling Policy:
a. If a postponement request is made more than 60 days prior to the event date, we will work with you to reschedule the event without any additional fees, subject to availability.
b. If a postponement request is made less than 60 days prior to the event date, a rescheduling fee may apply. The fee will be determined based on the costs already incurred and the availability of the new date. 3. Zenith Eventz-Initiated Cancellations or Postponements -
a. Full Refund: If Zenith Eventz cancels or postpones an event due to unforeseen circumstances (e.g., natural disasters, severe weather, venue issues), you will be offered the option to reschedule the event or receive a full refund, including any deposits paid. The amount may vary depending on the situation and will be decided mutually.
b. Partial Refund: If only part of the event is canceled, a partial refund will be provided based on the portion of services not rendered.

4. Non-Refundable Deposits - Deposit Policy: Certain services may require a non-refundable deposit to secure the date and our services. The amount and terms of the non-refundable deposit will be clearly stated in your contract. These deposits are not eligible for refund under any circumstances.

5. Custom Services and Special Orders - Custom Services: For services that are highly customized or involve special orders (e.g., custom decorations, entertainment acts), refunds will be handled on a case-by-case basis, considering the specific costs incurred by Zenith Eventz.

6. Refund Process -
Refund Requests: To request a refund, please contact us at with your event details and reason for the cancellation or refund request.
Processing Time: Refunds will be processed within 14 business days of receiving the cancellation request. The refund will be issued using the original payment method.

7. Dispute Resolution - Resolution Process: If you are not satisfied with the outcome of a cancellation or refund request, please contact our customer service team at We will work with you to resolve any disputes amicably and in a timely manner.

8. Changes to Cancellation and Refund Policies - Policy Updates: We reserve the right to modify these cancellation and refund policies at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the changes have been posted will constitute your acceptance of the new policies.

9. Contact Us - If you have any questions or concerns about these Terms, please contact us at:

Zenith Eventz
113 Tarak Pramanik Road, Kolkata 700006
+91 98362 74667

Effective Date - These Terms are effective as of 01-Apr-2024.